Delivery charges means?

Delivery charge varies with each Seller to seller based on the place, speed and type of delivery. Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products. Import and Export duty has to be pay the buyer if purchase from out of your country as per buyers country laws.

Reason for delivery date not correspond to the delivery timeline of A-B business days?

It is possible that the Seller or our courier partners have a holiday between the day you place your order and in general in will takes 2-7 business working days or more based on distance and other conditions which to be consider. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on, public holidays, Saturdays &Sundays.

Estimated delivery time?

Sellers generally procure and ship the items within the same day or in 2 business working days based on the availability of product you ordered. Business days exclude public holidays, Saturdays and Sundays. In case the ordered product is an import product the seller may take his own time to ship it to buyer’s location.

Estimated delivery time depends on the following factors: The Seller offering the product, based on availability of product at seller and The destination to which you want the order shipped to and location of the Seller.

Is there any hidden costs (sales tax, octroi etc) on items sold by Sellers on Y-Kart?

There are NO hidden charges when you make a purchase on Y-Kart. List prices are final and all-inclusive of all taxes. The price you see on the product page is exactly what you would pay for the product. Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller’s shipping policy.

Reason for estimated delivery time vary for seller to seller?

You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, weather conditions to deliver the product, restrictions in time for moment from one place to another (during bunds, strikes, lockdowns, curfew etc.,) your shipping destination and the courier partner’s time-to-deliver in your location. Please enter your default pin code on the product page to know more accurate delivery times on the product page itself.

Seller does not/cannot ship to my area. Why?

We recommend to enter pin code to check whether it is available for your location or not based on PIN/ZIP code. Please enter your pin code on the product page to know whether the product can be delivered to your location or not. If you haven’t provided your pincode until the checkout stage, the pin code in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on!

At times Sellers prefer not to ship to certain locations. This is entirely at their discretion. The availability of product at seller location and based on the reliable courier partner at your location.

Why is the Cash on Delivery (COD) option not offered in my location?

Availability of COD depends on the ability of our delivery partner or courier partner servicing your location to accept cash as payment at the time of delivery. Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if COD is available in your location.

I need to return an item or product; how do I arrange for a pick-up?

Returns are easy for more details refer to our Cancellation and Refund Policy or Contact Us through our email: customer-care@ykartretail.com to initiate a return. You will receive a call explaining the process, once you have initiated a return. Wherever possible our courier partner will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through courier partner, you can return the item through a third-party courier service. Return fees are borne by the seller in case of any defective products or by customer if the details mentioned for return are not matches exactly as per internal assessment by Y-Kart. Products imported or exported from the other countries apar from the buyer resides such products shall not be returned once it is purchased. so it is the responsibility of the buyer to purchase it on their sole discretion. 

What do the different tags like “In Stock”, “Available”, “Out of Stock”, “Pre-Booking”, “Imported”, “Back in Stock soon”, “Temporary Unavailable”, “Permanently Discontinued”, “Out of Print” mean?

In Stock: For items listed as “In Stock”, Sellers will mention the delivery time based on your location pin code (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

Available: The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

Pre-Booking/Pre-order/Forthcoming: Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of its official release launch and will reach you in 2 to 6 business days. The Pre-order duration varies from item to item. Once known, release time and date are mentioned.

Out of Stock: Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.

Imported: Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as ‘Imported’ on the product page and can take at least 10 days or more to be delivered to you. It is completely based on the seller discretion in case of imported products.

Back In Stock Soon: The item is popular and is sold out. You can however ‘book’ an order for the product and it will be shipped according to the timelines mentioned by the Seller.

Temporarily Unavailable: The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the ‘Notify Me’ feature to know when it is available for purchase.

Permanently Discontinued: This product is no longer available because it is obsolete and/or its production has been discontinued.

Out of Print: This product is not available because it is no longer being published and has been permanently discontinued.

Does Y-Kart deliver internationally?

Yes, Y-Kart ships its products globally. Currently we are serving to 29+ top countries apart from India we provide shipping services to Singapore, UK, USA, Russia, Japan, Germany, France, UAE, Sri Lanka, Australia etc., by following the Import and Export rules laid down by Indian Government in compliance with Guidelines by Reserve Bank of India . As of now we are serving with limited locations in India and 29 countries globally (for confirmation check with you PIN CODE/ ZIP Code), Y-Kart deliver items internationally. You will be able to make your purchases on our site from anywhere in the world with Credit/Debit – cards/Net banking / Wallet/Pay Later/EMI/ UPI payment issued in

India or out of India which will accept by our payment gate way partner, but please ensure the delivery address to be correct.

**The above-mentioned policy of ykartretail.com (Mentioned as Y-Kart) will be updated time to time based on customer, seller and delivery partners quires and feedbacks. Y-Kart is not liable for any shipping delays or any problems like damages, theft of products, act of god, missing of products or any other occurred in shipping. For exact meaning of short forms refer to our “Terms of Usage”. In case seller directly ships the product to buyer, seller was completely responsible for any such things claim as per Indian Laws only in accordance to the international laws as specified by Laws of India. Y-Kart is only a platform provider to connect sellers and buyers digital. For any quires or disputes regarding shipping you may feel free to write us customer-care@ykartretail.com. Kindly refer Terms & Conditions or Terms of Usage.